Tag Archives: physician offices

What We’re Reading – Three ways healthcare facilities are rebounding from COVID-19

The pandemic has been stressful for every industry but healthcare has been hard hit for a few reasons: providers still need to treat patients, but some of those patients may be scared to go to the doctor’s office or visit … Read Full Post

Tagged communication, Coronavirus, COVID-19, physician offices |

ICD-10 Implementation is not just Doom and Gloom

Doomsday predictions certainly abound – Heaven’s Gate, Y2K, the Mayan apocalypse – and they all came and went with a fizzle. ICD-10 has its own group of “end of the healthcare world as we know it” zealots who predict catastrophe … Read Full Post

Tagged basics of icd-10 coding, center for medicare and medicaid services, coding and billing, coversion to ICD-10, documentation, documentation guidelines, home health agencies, icd-10 assessment process, icd-10 conversion, icd-10 implementation, physician offices, poor documentation, practice management, practicing icd-10, transition to ICD-10 |

What Were Reading – Patients describe what they consider good customer service

Have you ever wanted to get into a patient’s head to know what she considers great customer service? This article summarizes a survey of over 2300 adults and their answers to that very question. Even though customer service is a … Read Full Post

Tagged good customer service, home health agencies, medical practices, physician offices, what patients consider good customer service |

Dealing with Problem Employees – A Two Part Series

As managers and supervisors, one of the most disagreeable and difficult tasks we face is that of disciplining employees for performance issues. In today’s work environment, we are bound by rules and regulations which demand that disciplinary actions be carried … Read Full Post

Tagged corrective action for employees, disciplinary actions, employee disciplinary process, healthcare employees, home health agencies, human resource standards, medical practices, physician offices, practice management, problem employees |

What We’re Reading – Simple Methods to Reduce “No Shows” in Your Medical Practice

Is the day’s visit schedule a moving target in your office? Do last-minute cancellations and no-shows plague your practice? We all know that some flexibility will always be required, but this handy article gives some ideas to reduce non-completed appointments … Read Full Post

Tagged cancellation appointments, great customer service, medical practice, no show appointments, physician offices, reducing no shows |

Employee Orientations = Company/Employee Success

Employee turnover is very costly. Aside from the tangible costs of recruitment, the revolving employment door takes its toll on your customers and other employees. A solid orientation process creates a win-win for all parties, as well as a roadmap … Read Full Post

Tagged company success, employee orientation, employee success, employee turnover, employers expectations, home health agencies, medical practices, organizational chart, orientation process, physician offices, workplace |

What We’re Reading – Handling the toxic employee: How to avoid — or dilute — the poison

When you think about your current employees, is there one that stands out as a bit hard to manage? Regardless of your answer, this helpful article will help you manage problem personnel and also avoid hiring them in the future. … Read Full Post

Tagged employee behavior, hiring process, home health agencies, manage personnel, medical practices, physician offices, toxic employees, work environment |

Antidiscrimination in the workplace: Title VII of the Civil Rights Act

The Civil Rights Act of 1964 is the cornerstone of federal antidiscrimination legislation. It was the nation’s first comprehensive federal law making it illegal to discriminate in employing anyone based on said person’s race, color , religion, gender or ethnicity. … Read Full Post

Tagged antidiscrimination in the workplace, civil rights act of 1964, discriminate, EEOC, equal employment opportunity commission, home health agencies, illegal to discriminate, physician offices, practice management |