Monthly Archives: February 2012
HR Audits
HR Audits can be an excellent tool to protect your organization, establish best practices and identify areas that need improvement. The evaluation process includes using numerical data (e.g. How long it takes to fill an open position and employee satisfaction … Read Full Post
What We’re Reading – 10 Ways to Get Valuable Feedback from Your Customers
Have you been thinking of creative ways to improve your business?? Well… STOP!!! Just ask your customers what they think. You can learn more about your business by getting valuable feedback from your customers. Knowing what your clients are saying … Read Full Post
What We’re Reading – Top 10 Changes in Patient Expectations (Part II)
Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post
Avoid the Payroll Issues That Can Jeopardize Your Business
Among the top laws enforced by the Wage and Hour Division of the US Department of Labor (DOL) is the Fair Labor Standards Act (FLSA). This Act governs minimum wage, overtime pay, and recordkeeping, among others, and can result in … Read Full Post
What We’re Reading – Top Five Rejections Related to HIPAA Version 5010
The conversion to 5010 on January 1st has been relatively smooth one, but there has been some hiccups along the way that have caused denials and associated cash flow disruptions. Ken Bradley researched the reasons that claims were being denied … Read Full Post
Do Your Processes Need a Check-up?
All companies that have been existence for some time develop policies and processes that are either documented or passed down in sometimes incidental fashion. If the steps are not written down and there’s a question, a long-tenured individual intervenes to … Read Full Post
What We’re Reading – 30 Ways to Show Your Customers They’re Always Right
This article offers creative ways to give better customer service which can impact business growth as well. In addition, the author discusses points to add to your customer service policy and the need to revisit your policies to make sure … Read Full Post
What We’re Reading – Managing Difficult Change at Your Medical Practice
Medical practices across the country are facing change in order to keep up with the growth in health care. The author of this article reminds us that change doesn’t have to be a bad thing, when managed effectively. Ken Hurtz, … Read Full Post
How to Navigate the Medical Review Projects
Jurisdiction 11 Home Health and Hospice FAQs: Additional Medical Review Projects and CERT To help reduce the Comprehensive Error Rate Testing (CERT) program error rates, Palmetto GBA was recently funded by CMS to undertake additional medical review projects that involve … Read Full Post