Tag Archives: home health

Latest ADR Update as of 02/22/2012 – Jurisdiction 11- Home Health and Hospice

Palmetto GBA conducts probe reviews on services provided by Medicare providers within Jurisdiction 11. These reviews are in an effort to prevent inappropriate payments. Data analysis is performed at regular intervals to determine the types of services or providers that … Read Full Post

Tagged additional documentation request, adr, home health, home health billing, homecare billing, Imark consulting, medical review, medicare providers, medicare regulations, palmetto gba |

What We’re Reading – Top 10 Changes in Patient Expectations (Part II)

Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post

Tagged access to care, better coordinated care, customer service, home health, more outpatient procedures, patient expectations, physician extenders, practice management, technology |

Do Your Processes Need a Check-up?

All companies that have been existence for some time develop policies and processes that are either documented or passed down in sometimes incidental fashion. If the steps are not written down and there’s a question, a long-tenured individual intervenes to … Read Full Post

Tagged company policies, company processes, hiring a new employee, home health, individual employees, policies & procedures, processes, workforce |

What We’re Reading – Top 10 Changes in Patient Expectations (Part I)

Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post

Tagged clinician, customer service, ehr, expectations, healthcare manager, home health, medical records, patient expectations, patients, provider, technology |

What We’re Reading – 5 Ways to Improve Customer Service Starting Today

One good thing about improving customer service for your company is that it needn’t be expensive and your efforts will generally pay for themselves in faithful, happy clients. The cornerstone of customer service is simply having people skills, and fortunately, … Read Full Post

Tagged communication, customer service, customer's issues, customers, employees and customer service, great customer service, home health, improving customer service |

Home Health Prospective Payment System Rate (HH PPS) Update For Calendar Year (CY) 2012

Policy Updates for CY2012 1) Market Basket Update: The home health market basket percentage increase for CY 2012 is 2.4 percent. After reducing it by 1 percentage point as required by the Affordable Care Act, the CY 2012 HH PPS … Read Full Post

Tagged affordable care act, cy 2012, hh pps payment, home health, home health billing, Imark consulting, prospective payment system rate |

Home health PPS 2012 Final Rule is out!

CMS has issued the final rule to update the Home Health Prospective Payment System (HHPPS) for 2012, which includes an estimated decrease of 2.31% (or $431 million). The net effect for providers is a 1.4% payment update, the wage index … Read Full Post

Tagged cms, coding adjustments, face-to-face encounter, hhpps, home health, home health billing, Imark consulting, pps 2012, provider reimbursement, therapy changes |

What We’re Reading – Customer Satisfaction in Seven Steps

No business can succeed without clients, and building a friendly relationship is key. This article encourages face to face meetings during the course of a project to maintain communication. Another crucial point is to respond to clients promptly or to … Read Full Post

Tagged clients, communication, customer satisfaction, customer service, home health, relationship, satisfy customers |

What We’re Reading – Customer Service vs. Customer Care

Research has shown that most customers would rather switch to a new company than fight to have their issue resolved. In fact, 96% of unhappy customers never voice their issue. Most customers simply don’t return to their now former suppliers. … Read Full Post

Tagged business, customer care, customer service, customers, home health, research of customer serivce |

What We’re Reading – How to improve communication skills in the work place

Communication is a significant issue in any work environment. Whether one is shy or being verbally attacked on the job, this article explains how to address each situation and how to improve interpersonal communication. This skill is especially crucial because … Read Full Post

Tagged communication, communication skills, home health, interpersonal communication, relationship, work environment |