Tag Archives: customer service

What We’re Reading – Sharing Patient Feedback with Your Staff

In this article, Shelly K. Schwartz suggests sharing patient feedback with your staff. There is nothing like receiving positive feedback to boost in office morale. On the other hand, negative feedback can be a great motivation to make some changes … Read Full Post

Tagged complaints, customer service, customer service surveys, patient feedback, physician practic, positive feedback |

What We’re Reading – In Challenging Times, Customer Service Quality Matters Most!

Customer service quality is the currency that keeps our economy moving. When money is tight, many people experience a sense of lower self-esteem. When customers get good service from your business, it helps boost their self-image. And when they feel … Read Full Post

Tagged business, customer appreciation, customer service, customer service quality, principles to raise customer service |

What We’re Reading – Top 10 Changes in Patient Expectations (Part I)

Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post

Tagged clinician, customer service, ehr, expectations, healthcare manager, home health, medical records, patient expectations, patients, provider, technology |

What We’re Reading – 5 Ways to Improve Customer Service Starting Today

One good thing about improving customer service for your company is that it needn’t be expensive and your efforts will generally pay for themselves in faithful, happy clients. The cornerstone of customer service is simply having people skills, and fortunately, … Read Full Post

Tagged communication, customer service, customer's issues, customers, employees and customer service, great customer service, home health, improving customer service |

What We’re Reading – How Does Technology Improve Customer Service?

There is nothing more frustrating than an automated operator system directing you to the wrong department after your umpteenth attempt to get a live operator on the phone. However, when technology is operating properly it can empower employees, educate customers … Read Full Post

Tagged customer service, educate customers, save business money, technology, technology improving customer service |

What We’re Reading – Customer Satisfaction in Seven Steps

No business can succeed without clients, and building a friendly relationship is key. This article encourages face to face meetings during the course of a project to maintain communication. Another crucial point is to respond to clients promptly or to … Read Full Post

Tagged clients, communication, customer satisfaction, customer service, home health, relationship, satisfy customers |

What We’re Reading – Customer Service vs. Customer Care

Research has shown that most customers would rather switch to a new company than fight to have their issue resolved. In fact, 96% of unhappy customers never voice their issue. Most customers simply don’t return to their now former suppliers. … Read Full Post

Tagged business, customer care, customer service, customers, home health, research of customer serivce |

What We’re Reading – The 10 Commandments of Great Customer Service

Great customer service seems like an intuitive thing to most people, but time and time again, businesses do something to alienate a consumer. The old adage that it costs less to keep a customer than to find a new one … Read Full Post

Tagged 10 commandments, customer, customer service, great customer service, home health |