Category Archives: Practice Management
‘Meaningful Use’ for Physician Practices: Is It Worth the Trouble?
The foundation of the Medicare & Medicaid EHR Incentive Program is to improve quality of care. Facilitating documentation, enhancing provider communication and focusing on indicators that produce better outcomes necessitate an electronic solution for most providers. To achieve this, CMS … Read Full Post
What We’re Reading – Seven Tips to Keep Your Clients Coming Back for More
Are you looking for creative ways to keep your repeat client business? This article gives you 7 ways to do just this! The first tip is to offer packages for recurring work. The author used the example of a website … Read Full Post
What We’re Reading – Top 10 Changes in Patient Expectations (Part I)
Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post
What We’re Reading – 5 Ways to Improve Customer Service Starting Today
One good thing about improving customer service for your company is that it needn’t be expensive and your efforts will generally pay for themselves in faithful, happy clients. The cornerstone of customer service is simply having people skills, and fortunately, … Read Full Post
What We’re Reading – 20 Social Media Marketing Do’s & Don’ts
Last week, we explained how important using social media is to market your company and to help you stay in contact with your patients and/or clients. Now with all the strategies out there – which can be confusing and overwhelming … Read Full Post
What We’re Reading – 5 Examples of Social Media in Healthcare Marketing
It’s amazing how social media has become more than a way for people to stay in touch or find a long-lost friend or colleague. In the research for this article, the author found that 73% of patients use social media … Read Full Post
What We’re Reading – How Does Technology Improve Customer Service?
There is nothing more frustrating than an automated operator system directing you to the wrong department after your umpteenth attempt to get a live operator on the phone. However, when technology is operating properly it can empower employees, educate customers … Read Full Post
What We’re Reading – Customer Satisfaction in Seven Steps
No business can succeed without clients, and building a friendly relationship is key. This article encourages face to face meetings during the course of a project to maintain communication. Another crucial point is to respond to clients promptly or to … Read Full Post
What We’re Reading – IRS offers a Fresh Start
As you know, employers generally “must withhold income taxes, withhold and pay Social Security and Medicare taxes, and pay unemployment tax on wages paid to an employee. [They] don’t generally have to withhold or pay any taxes on payments to … Read Full Post
What We’re Reading – Customer Service vs. Customer Care
Research has shown that most customers would rather switch to a new company than fight to have their issue resolved. In fact, 96% of unhappy customers never voice their issue. Most customers simply don’t return to their now former suppliers. … Read Full Post