Category Archives: Practice Management
What We’re Reading – Why Health Care Needs Social Media
Social media is changing the way healthcare is delivered. Even if you may not understand the concept of social media you can agree that there are definite benefits to it. This article shows two basic and straightforward reasons that doctors … Read Full Post
What We’re Reading – Make the Most of Patient Education Opportunities at Your Practice
Studies show that a large number of patients consult the Internet about symptoms, illnesses and treatments before speaking with a medical practitioner. Most doctors appreciate a well-informed patient who is empowered to participate in his or her health care. However, … Read Full Post
What Were Reading – Patients describe what they consider good customer service
Have you ever wanted to get into a patient’s head to know what she considers great customer service? This article summarizes a survey of over 2300 adults and their answers to that very question. Even though customer service is a … Read Full Post
Dealing with Problem Employees – A Two Part Series – Part 2
Part 2 – The Essentials of Good Documentation In this two-part series, so far, we have discussed the essentials of executing fair and consistent corrective action on employees with performance issues. Today we will explore the elements of good documentation … Read Full Post
Dealing with Problem Employees – A Two Part Series
As managers and supervisors, one of the most disagreeable and difficult tasks we face is that of disciplining employees for performance issues. In today’s work environment, we are bound by rules and regulations which demand that disciplinary actions be carried … Read Full Post
What We’re Reading – 6 Ways to Get Your Medical Practice Organized
You know you saw a certain piece of paper on your desk, but can’t find it when you need it. You waste countless hours looking for this and other crucial documents amid piles of papers and ‘stuff.’ Does this sound … Read Full Post
What We’re Reading – Simple Methods to Reduce “No Shows” in Your Medical Practice
Is the day’s visit schedule a moving target in your office? Do last-minute cancellations and no-shows plague your practice? We all know that some flexibility will always be required, but this handy article gives some ideas to reduce non-completed appointments … Read Full Post
Form I-9 – Compliance, Audits and Common Mistakes
Every employer in the United States is required to complete an I-9 form for all employees and this must be completed within three business days of hire. The rule has been in effect since 1986 and only employees hired prior … Read Full Post
Employee Orientations = Company/Employee Success
Employee turnover is very costly. Aside from the tangible costs of recruitment, the revolving employment door takes its toll on your customers and other employees. A solid orientation process creates a win-win for all parties, as well as a roadmap … Read Full Post
What We’re Reading – Handling the toxic employee: How to avoid — or dilute — the poison
When you think about your current employees, is there one that stands out as a bit hard to manage? Regardless of your answer, this helpful article will help you manage problem personnel and also avoid hiring them in the future. … Read Full Post