Monthly Archives: December 2011
Policies & Procedures: What if we don’t really follow them?
This is Part III of the three-part series on the importance of accurate policies & procedures and why that’s such a big deal. We’ve seen that generic materials, while inexpensive, can have costly repercussions during a survey or regulatory review. … Read Full Post
What We’re Reading – Customer Satisfaction in Seven Steps
No business can succeed without clients, and building a friendly relationship is key. This article encourages face to face meetings during the course of a project to maintain communication. Another crucial point is to respond to clients promptly or to … Read Full Post
Policies & Procedures: What about Generic Manuals?
Last time, we discussed the purpose of policies and procedures and companies whose materials are generic to the industry and do not reflect a company’s reality. This time, let’s look at another common issue among regulated organizations: Creative manuals. Creativity … Read Full Post
Policies & Procedures: What’s the big deal?
The purpose of policies and procedures is to guide the organization’s actions and provide parameters for employees to follow. They communicate the company’s standards and required processes, and ensure smooth and seamless operations and transitions….. when they’re followed. We have … Read Full Post
What We’re Reading – IRS offers a Fresh Start
As you know, employers generally “must withhold income taxes, withhold and pay Social Security and Medicare taxes, and pay unemployment tax on wages paid to an employee. [They] don’t generally have to withhold or pay any taxes on payments to … Read Full Post
What We’re Reading – 9 Ways to Avoid Burnout
A recent JAMA article (JAMA. 2011;305(19):2009-2010) claims that “Burnout is common among physicians in the United States, with an estimated 30% to 40% experiencing burnout.” The author of an article on Physicians Practice suggests nine ways that physicians can avoid … Read Full Post