Tag Archives: patients

What We’re Reading – How to Market Your Health Care Practice with an Email Newsletter

A great way to keep your patients up-to-date with the ever changing healthcare issues, trends & tips is by generating a newsletter. The fastest and least expensive method for circulating a newsletter is to send it via email; this saves … Read Full Post

Tagged brand awareness, changing technology, email listing, email newsletter, healthcare marketing, home health agencies, marketing plans, newsletter, patients, providers, referring providers |

What We’re Reading – Patient non-compliance adds millions to health care costs

Patient non compliance with medications adds as much as $317 million to the nation’s health bill. The issues contributing to patients’ failure to take their meds range from cost (16%) to worry about the medication itself (15%), but by far … Read Full Post

Tagged express scripts, health bill, health care costs, medications, non-compliance, non-compliance with medications, patients, patients failure to take meds, pharmacy benefit company |

The Employer’s Role in Determining Employee Competence

When was the last time you questioned whether the individual who provided you or a loved one with a health care service was qualified or competent? I don’t know about you, but the last time I had blood drawn, I … Read Full Post

Tagged accreditation requirements, certification, determining employee competence, employee competence, health care service, home health agency, hospital, patients, pharmacy, physician |

What We’re Reading – Top 10 Changes in Patient Expectations (Part I)

Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post

Tagged clinician, customer service, ehr, expectations, healthcare manager, home health, medical records, patient expectations, patients, provider, technology |

What We’re Reading – Medical identity theft is a growing problem

Nothing seems to be off limits these days. Not only are people stealing identities for financial gain, but also for medical purposes. In this article, Jim Koenig, director & leader of PwC’s identity theft practice said, “Medical identity theft is … Read Full Post

Tagged fraud, healthcare fraud, insurance company, medical identity theft, patients, providers, reimbursement |

Part Five: How do I find patients?

This last installment of our five-part series explores the crucial need for patients and referrals to keep your business afloat and profitable. Long before you embark on the expensive and lengthy licensing (and accreditation) process, it’s important to solidify the … Read Full Post

Tagged accreditation, home health, home health agency, licensure, patients, referrals, violations |

The Dysfunctional Medical Practice – Part II of a Five Part Series

Last week, we discussed the dysfunctional office of a client where the provider and his staff rarely left until well into the evening because he was chronically late. The average tenure of an employee was less than six months because … Read Full Post

Tagged appointments, chatty physician, distractions, dysfunctional, medical, patients, physician, practice |

Why is my Risk Score so low when my patients are so sick?

A risk score is a numeric representation of the health status of your patients based on factors developed by the Centers for Medicare and Medicaid Services (CMS). Each patient has a risk score and your practice has one too. The … Read Full Post

Tagged cms, diagnoses, icd-9, medicaid, medicare, patients, risk adjustment, risk score |