Tag Archives: customer service

What We’re Reading – Displaying Empathy and Enthusiasm in Your Medical Practice

Do you want to take your medical practice to the next level in overall customer satisfaction? If you answered yes, this article is for you! The ideas are not very involved – they’re focused on just two words, really: Empathy … Read Full Post

Tagged customer service, empathy, enthusiasm, patient satisfaction |

The Importance of Customer Service in the Healthcare Industry

The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post

Tagged affordable care act, agency for healthcare research & quality, customer service, customer service in the healthcare industry, healthcare industry, home health agencies, medical practices, patient experiences, patient satisfaction, physicians |

What We’re Reading: Five Key Benchmarks That Could Make or Break Your Practice – Part 2

In this last section of this article, the author asks: Is Your Practice Clinically Healthy? She urges practitioners to go beyond tracking solely financial metrics; the first benchmark of this section is tracking avoidable emergency room visits and hospital admissions. … Read Full Post

Tagged benchmarking, customer service, medical practices, patient outreach activities, tracking avoidable emergency room visits, tracking avoidable hospital admissions |

What We’re Reading – Stress Management Tips for Customer Service Professionals

Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to … Read Full Post

Tagged customer service, customer service professionals, home health, practice management, stress management, stress relieving ideas |

What We’re Reading – 5 Ways to Build Customer Loyalty

For almost all businesses, customer service is crucial in solidifying customer loyalty is one key to a successful business. Loyal customers will do anything they can to help your business grow and become successful by turning first to your company … Read Full Post

Tagged customer loyalty, customer satisfaction, customer service, loyal customers, potential customers, successful business |

What We’re Reading – How to Turn Customer Complaints into Profits

For obvious reasons, it’s safe to say that companies never want to receive customer complaints. Businesses risk losing existing clients and potential new ones as well as ruining the image of the company. According to this article by Robert Moment, … Read Full Post

Tagged customer complaints, customer service, growth and profit, improve your business, resolve the problem |

What We’re Reading – How to make a Personal Connection with Customers

It’s no secret that people buy from those to whom they can relate. Rapport solidifies the connection with your clients; one idea is to keep a mental note of one or two details about your customer and then bring them … Read Full Post

Tagged customer service, personal connection with customers, successful client relationship, the art of courtship, the art of listening |

What We’re Reading – Top 10 Changes in Patient Expectations (Part II)

Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post

Tagged access to care, better coordinated care, customer service, home health, more outpatient procedures, patient expectations, physician extenders, practice management, technology |

What We’re Reading – 30 Ways to Show Your Customers They’re Always Right

This article offers creative ways to give better customer service which can impact business growth as well. In addition, the author discusses points to add to your customer service policy and the need to revisit your policies to make sure … Read Full Post

Tagged customer service, customers are always right, make customer happy, positive outcome, unsatisfied customers |