Category Archives: What We’re Reading
What We’re Reading – What Makes a Practice Great?
While clinician skill and manner are important to a good medical practice, the author outlines the key attributes of a great practice: a solid clinician/practice manager team; consistent and continuous performance measurement; operational excellence and oversight; staff cultivation and management; … Read Full Post
What We’re Reading – Medicare Pilot Project for Electronic Submission of Medical Documentation
CMS is launching the Electronic Submission of Medical Documentation (esMD) pilot project for providers to submit medical documentation in electronic fashion when responding to requests from Recovery Audit Contractors. The new system is expected “to reduce provider costs and cycle … Read Full Post
What We’re Reading – 10 Ways to Reduce Hospital Readmissions
In order to prevent reduced Medicare reimbursements under CMS’ Hospital Readmissions Reduction Program and being penalized under CMS’ Hospital Value-Based Purchasing Program for having high rates of preventable readmissions, the author suggests 10 proven ways hospitals can reduce their number … Read Full Post
What We’re Reading – The 10 Commandments of Great Customer Service
Great customer service seems like an intuitive thing to most people, but time and time again, businesses do something to alienate a consumer. The old adage that it costs less to keep a customer than to find a new one … Read Full Post
What We’re Reading: 7 Tips on How to Manage the Medical Office in Tough Economic Times
Although this “article’s” underlying message is the medical practice’s need of a good software program, the seven tips are sound operational activities that transcend software. Checking patient eligibility, timely billing of all visits (including hospital and nursing home rounds), and … Read Full Post