Category Archives: What We’re Reading
What We’re Reading – 30 Ways to Show Your Customers They’re Always Right
This article offers creative ways to give better customer service which can impact business growth as well. In addition, the author discusses points to add to your customer service policy and the need to revisit your policies to make sure … Read Full Post
What We’re Reading – Managing Difficult Change at Your Medical Practice
Medical practices across the country are facing change in order to keep up with the growth in health care. The author of this article reminds us that change doesn’t have to be a bad thing, when managed effectively. Ken Hurtz, … Read Full Post
What We’re Reading – Feeling Better About ICD-10
With all of the negative talk going around about the ICD-10 conversion, the author of this article puts forth reasons why ICD-10 will prove to be a good thing…eventually. Updates technology and specificity. ICD-9 was developed in 1979 and is now … Read Full Post
What We’re Reading – Sharing Patient Feedback with Your Staff
In this article, Shelly K. Schwartz suggests sharing patient feedback with your staff. There is nothing like receiving positive feedback to boost in office morale. On the other hand, negative feedback can be a great motivation to make some changes … Read Full Post
What We’re Reading – Study: Special Home-Visit Program Could Promote Prevention
A special Medicare program aimed at keeping patients with chronic diseases out of the hospital may help lower health care costs by focusing on prevention of expensive complications. A study conducted by XLHealth and America’s Health Insurance Plans found that … Read Full Post
What We’re Reading – In Challenging Times, Customer Service Quality Matters Most!
Customer service quality is the currency that keeps our economy moving. When money is tight, many people experience a sense of lower self-esteem. When customers get good service from your business, it helps boost their self-image. And when they feel … Read Full Post
What We’re Reading – Seven Tips to Keep Your Clients Coming Back for More
Are you looking for creative ways to keep your repeat client business? This article gives you 7 ways to do just this! The first tip is to offer packages for recurring work. The author used the example of a website … Read Full Post
What We’re Reading – Top 10 Changes in Patient Expectations (Part I)
Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them. This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post
What We’re Reading – Five ways to fight diabetes
According to the National Institutes of Health, people can lower their risk of diabetes by doing five things: following a healthy diet, having a healthy weight, being physically active, limiting drinking, and not smoking. According to the researcher, “Each healthy … Read Full Post