Category Archives: What We’re Reading
What We’re Reading – Sometimes physician query is imperative
A staff member’s role is one of supporting the clinician. However, in the area of coding and billing, the perspective is more of collaboration as the employee must appropriately transfer the practitioner’s documentation into correct codes, advise him/her on the … Read Full Post
What We’re Reading – The Forces of Nature and Lost Medical Records
After news of the 125 tornadoes that touched down in the Midwest this weekend, I recalled an article published about Joplin, MO, entitled “Lost medical records complicate Joplin hospital’s tornado recovery.” This article details how tornadoes that ripped through Joplin … Read Full Post
What We’re Reading – Stress Management Tips for Customer Service Professionals
Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to … Read Full Post
What We’re Reading – 5 Ways to Build Customer Loyalty
For almost all businesses, customer service is crucial in solidifying customer loyalty is one key to a successful business. Loyal customers will do anything they can to help your business grow and become successful by turning first to your company … Read Full Post
What We’re Reading – How to Turn Customer Complaints into Profits
For obvious reasons, it’s safe to say that companies never want to receive customer complaints. Businesses risk losing existing clients and potential new ones as well as ruining the image of the company. According to this article by Robert Moment, … Read Full Post
What We’re Reading – How to make a Personal Connection with Customers
It’s no secret that people buy from those to whom they can relate. Rapport solidifies the connection with your clients; one idea is to keep a mental note of one or two details about your customer and then bring them … Read Full Post
What We’re Reading – Keeping and Motivating Employees in the Current Economy
Given today’s economic issues, our outlook of the American Dream maybe somewhat altered because of the difficulties many Americans are currently facing. It’s no surprise that our uncertain economic environment is causing pressure on all social classes and in all … Read Full Post
What We’re Reading – 10 Ways to Get Valuable Feedback from Your Customers
Have you been thinking of creative ways to improve your business?? Well… STOP!!! Just ask your customers what they think. You can learn more about your business by getting valuable feedback from your customers. Knowing what your clients are saying … Read Full Post
What We’re Reading – Top 10 Changes in Patient Expectations (Part II)
Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post
What We’re Reading – Top Five Rejections Related to HIPAA Version 5010
The conversion to 5010 on January 1st has been relatively smooth one, but there has been some hiccups along the way that have caused denials and associated cash flow disruptions. Ken Bradley researched the reasons that claims were being denied … Read Full Post