Category Archives: Practice Management
What We’re Reading – The 10 Commandments of Great Customer Service
Great customer service seems like an intuitive thing to most people, but time and time again, businesses do something to alienate a consumer. The old adage that it costs less to keep a customer than to find a new one … Read Full Post
What We’re Reading: 7 Tips on How to Manage the Medical Office in Tough Economic Times
Although this “article’s” underlying message is the medical practice’s need of a good software program, the seven tips are sound operational activities that transcend software. Checking patient eligibility, timely billing of all visits (including hospital and nursing home rounds), and … Read Full Post
Why should I use a Consultant?
Question: Why should I use a Consultant? Answer: The dictionary defines a consultant as a person referred to for expert or professional advice. At Coleman Consulting Group, we believe that using a consultant can be the best of both worlds: … Read Full Post
The Dysfunctional Medical Practice – Part V of a Five Part Series
This is the last installment in our five-part series about the Dysfunctional Medical Practice. So far, we’ve seen that chaos can reign when there is lack of leadership, when office processes break down or are nonexistent, and when people are … Read Full Post
The Dysfunctional Medical Practice – Part IV of a Five Part Series
In Part IV of this five-part series, we tackle the last big issue of our dysfunctional medical practice revealed last week: the majority of calls to our client’s practice were repeated requests for prescriptions, referrals or test results. Issue #4: … Read Full Post
The Dysfunctional Medical Practice – Part III of a Five Part Series
We have been discussing a chaotic physician practice client with numerous issues impeding office success. So far, we’ve explored tardiness and chattiness. Of course, there is no magic bullet solution to physician practice problems, and the approach must be multi-faceted, … Read Full Post
The Dysfunctional Medical Practice – Part II of a Five Part Series
Last week, we discussed the dysfunctional office of a client where the provider and his staff rarely left until well into the evening because he was chronically late. The average tenure of an employee was less than six months because … Read Full Post
The Dysfunctional Medical Practice – Part I of a Five-Part Series
Several years ago, we were engaged to transform a dysfunctional medical practice. No matter where we turned, there were issues, the largest of which was that the last patient appointment was set at 4:30 p.m. but the staff rarely left … Read Full Post