Category Archives: Practice Management
What We’re Reading – 10 Ways to Get Valuable Feedback from Your Customers
Have you been thinking of creative ways to improve your business?? Well… STOP!!! Just ask your customers what they think. You can learn more about your business by getting valuable feedback from your customers. Knowing what your clients are saying … Read Full Post
What We’re Reading – Top 10 Changes in Patient Expectations (Part II)
Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author. To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post
Avoid the Payroll Issues That Can Jeopardize Your Business
Among the top laws enforced by the Wage and Hour Division of the US Department of Labor (DOL) is the Fair Labor Standards Act (FLSA). This Act governs minimum wage, overtime pay, and recordkeeping, among others, and can result in … Read Full Post
Do Your Processes Need a Check-up?
All companies that have been existence for some time develop policies and processes that are either documented or passed down in sometimes incidental fashion. If the steps are not written down and there’s a question, a long-tenured individual intervenes to … Read Full Post
What We’re Reading – 30 Ways to Show Your Customers They’re Always Right
This article offers creative ways to give better customer service which can impact business growth as well. In addition, the author discusses points to add to your customer service policy and the need to revisit your policies to make sure … Read Full Post
What We’re Reading – Managing Difficult Change at Your Medical Practice
Medical practices across the country are facing change in order to keep up with the growth in health care. The author of this article reminds us that change doesn’t have to be a bad thing, when managed effectively. Ken Hurtz, … Read Full Post
What We’re Reading – Sharing Patient Feedback with Your Staff
In this article, Shelly K. Schwartz suggests sharing patient feedback with your staff. There is nothing like receiving positive feedback to boost in office morale. On the other hand, negative feedback can be a great motivation to make some changes … Read Full Post
What We’re Reading – Study: Special Home-Visit Program Could Promote Prevention
A special Medicare program aimed at keeping patients with chronic diseases out of the hospital may help lower health care costs by focusing on prevention of expensive complications. A study conducted by XLHealth and America’s Health Insurance Plans found that … Read Full Post
What We’re Reading – In Challenging Times, Customer Service Quality Matters Most!
Customer service quality is the currency that keeps our economy moving. When money is tight, many people experience a sense of lower self-esteem. When customers get good service from your business, it helps boost their self-image. And when they feel … Read Full Post