Category Archives: Practice Management
Job Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 3)
Last week, we discussed the need for job descriptions for each position in your company. Smart managers quickly realize that the formality of a job description is paramount to the employee’s understanding of where the job fits in the organization’s … Read Full Post
What We’re Reading – Stress Management Tips for Customer Service Professionals
Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to … Read Full Post
Job Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 2)
This is part II of our four-part series on job descriptions and performance appraisals. Monday, we discussed the importance of job descriptions and how to craft them. Our discussion left off after an in-depth look at the essential functions or … Read Full Post
Job Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 1)
Our experience has shown that sometimes smaller organizations don’t follow established conventions in the human resources arena. One such item is the job description, and its cousin, the performance evaluation. In this four-part series, we will explore the need for … Read Full Post
What We’re Reading – 5 Ways to Build Customer Loyalty
For almost all businesses, customer service is crucial in solidifying customer loyalty is one key to a successful business. Loyal customers will do anything they can to help your business grow and become successful by turning first to your company … Read Full Post
What We’re Reading – How to Turn Customer Complaints into Profits
For obvious reasons, it’s safe to say that companies never want to receive customer complaints. Businesses risk losing existing clients and potential new ones as well as ruining the image of the company. According to this article by Robert Moment, … Read Full Post
What We’re Reading – How to make a Personal Connection with Customers
It’s no secret that people buy from those to whom they can relate. Rapport solidifies the connection with your clients; one idea is to keep a mental note of one or two details about your customer and then bring them … Read Full Post
The Employer’s Role in Determining Employee Competence
When was the last time you questioned whether the individual who provided you or a loved one with a health care service was qualified or competent? I don’t know about you, but the last time I had blood drawn, I … Read Full Post
What We’re Reading – Keeping and Motivating Employees in the Current Economy
Given today’s economic issues, our outlook of the American Dream maybe somewhat altered because of the difficulties many Americans are currently facing. It’s no surprise that our uncertain economic environment is causing pressure on all social classes and in all … Read Full Post
HR Audits
HR Audits can be an excellent tool to protect your organization, establish best practices and identify areas that need improvement. The evaluation process includes using numerical data (e.g. How long it takes to fill an open position and employee satisfaction … Read Full Post