Category Archives: Practice Management
What We’re Reading – Physician Stress & Burnout
Studies of physician burnout aren’t new, but for all the awareness of the last dozen years, the problem doesn’t get any better. An updated study summarized in the February 2020 issue of The American Journal of Medicine shows that physician … Read Full Post
What We’re Reading – How to get your behavioral health codes right
The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, (DSM-5, in medical parlance) is a handbook, if you will, to assist in making diagnostic judgments in cases of mental disorders. The manual classifies conditions and provides diagnostic criteria in … Read Full Post
How is the ICD-10-CM Code Set Different from ICD-9-CM?
ICD-9 codes have between three and five characters, and with the exception of “V” and “E” codes, are exclusively numeric. The fourth or fifth character is utilized for greater specificity and combinations of diagnoses are coded separately. One example is … Read Full Post
What We’re Reading – OSHA Proposes Publishing Worker Injury Data
In 2012, nearly three million people were injured at work, according to The Bureau of Labor Statistics. A proposed law, announced on November 7th , would require businesses with more than 20 employees to annually file their OSHA 300 form … Read Full Post
Outsourcing: The Key to Mission Control
During a recent dinner presentation, a hospital CEO from another state commented about her NFP’s strong profit orientation and how its sustainment necessitated a critical review of all processes. The leadership team’s decision was to outsource several functions that are … Read Full Post
What We’re Reading – How to Manage an OSHA Inspection
Does your company have a process for if and when any government agency shows up for an inspection? If you don’t, we suggest you add this to your priority list for the end of this year because many regulatory agencies … Read Full Post
What We’re Reading – Improve Medical Practice Staff Communication Skills: 5 Best Practices
A patient’s first contact with your office is by phone, whether scheduling an appointment and/or requesting information. If your staff doesn’t have the proper communication skills to create rapport with that patient, established or new, you could be in jeopardy … Read Full Post
The Importance of Customer Service in the Healthcare Industry
The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post
What We’re Reading – The Power of Outsourcing in Your Medical Practice
Do you ever feel that there aren’t enough hours in the day to get everything done? Join the club! These days, more and more office managers and/or administrators express that despite supposed electronic efficiencies, they are drowning in all the … Read Full Post