Category Archives: Home Health
What Were Reading – Patients describe what they consider good customer service
Have you ever wanted to get into a patient’s head to know what she considers great customer service? This article summarizes a survey of over 2300 adults and their answers to that very question. Even though customer service is a … Read Full Post
Dealing with Problem Employees – A Two Part Series – Part 2
Part 2 – The Essentials of Good Documentation In this two-part series, so far, we have discussed the essentials of executing fair and consistent corrective action on employees with performance issues. Today we will explore the elements of good documentation … Read Full Post
Dealing with Problem Employees – A Two Part Series
As managers and supervisors, one of the most disagreeable and difficult tasks we face is that of disciplining employees for performance issues. In today’s work environment, we are bound by rules and regulations which demand that disciplinary actions be carried … Read Full Post
Form I-9 – Compliance, Audits and Common Mistakes
Every employer in the United States is required to complete an I-9 form for all employees and this must be completed within three business days of hire. The rule has been in effect since 1986 and only employees hired prior … Read Full Post
Employee Orientations = Company/Employee Success
Employee turnover is very costly. Aside from the tangible costs of recruitment, the revolving employment door takes its toll on your customers and other employees. A solid orientation process creates a win-win for all parties, as well as a roadmap … Read Full Post
What We’re Reading – Handling the toxic employee: How to avoid — or dilute — the poison
When you think about your current employees, is there one that stands out as a bit hard to manage? Regardless of your answer, this helpful article will help you manage problem personnel and also avoid hiring them in the future. … Read Full Post
The Basics for Launching a Long-term Care-related Business
Not a week goes by without someone inquiring about how to open a long-term care related business. Whether it’s because of the state of the economy, fears of downsizing or burgeoning entrepreneurial spirit, the demographics in Florida are certainly in … Read Full Post
Common and Avoidable Survey Issues – Independent Contractors
In this four-part series, so far, we’ve explored some of the most common and avoidable survey deficiencies: illegible signatures and missing titles, expired documents and missing supervision, and failure to follow the plan of care. Today we’ll cover certain aspects … Read Full Post
Common and Avoidable Survey Issues – Failure to follow the Plan of Care
We’ve established that regulators are pretty narrow-minded when it comes to interpretation of the rules. And they have to be. Subjectivity contaminates the process and things fall through the cracks. In this installment of our four-part series on Survey Issues, … Read Full Post
Common and Avoidable Survey Issues – Expired documents & missing supervision
Last time, we started our series on some of the common survey deficiencies with a discussion of signatures. This week, we’ll tackle another popular issue: the myriad documents in a personnel file. Bur first, a word about regulators…. They’re so … Read Full Post