Monthly Archives: October 2013
What We’re Reading – Improve Medical Practice Staff Communication Skills: 5 Best Practices
A patient’s first contact with your office is by phone, whether scheduling an appointment and/or requesting information. If your staff doesn’t have the proper communication skills to create rapport with that patient, established or new, you could be in jeopardy … Read Full Post
The Importance of Customer Service in the Healthcare Industry
The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post
What We’re Reading – The Power of Outsourcing in Your Medical Practice
Do you ever feel that there aren’t enough hours in the day to get everything done? Join the club! These days, more and more office managers and/or administrators express that despite supposed electronic efficiencies, they are drowning in all the … Read Full Post