Monthly Archives: April 2012
What We’re Reading – Stress Management Tips for Customer Service Professionals
Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to … Read Full Post
Job Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 2)
This is part II of our four-part series on job descriptions and performance appraisals. Monday, we discussed the importance of job descriptions and how to craft them. Our discussion left off after an in-depth look at the essential functions or … Read Full Post
Job Descriptions & Performance Appraisals – Who Needs ‘Em?! (Part 1)
Our experience has shown that sometimes smaller organizations don’t follow established conventions in the human resources arena. One such item is the job description, and its cousin, the performance evaluation. In this four-part series, we will explore the need for … Read Full Post