What We’re Reading – In Challenging Times, Customer Service Quality Matters Most!

Customer service quality is the currency that keeps our economy moving. When money is tight, many people experience a sense of lower self-esteem. When customers get good service from your business, it helps boost their self-image. And when they feel good about themselves, they feel good about you. And when they feel good about your customer service quality, they buy.

During economic hardships, people are extremely conscious of their hard-earned money and how they spend it. Customers want to be sure they’re getting the maximum value for the money they spend. Basically, customers want firmer guarantees, more attention, more appreciation and more recognition. This article gives eight proven principles you can use to raise customer service quality during challenging times.

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