Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to help keep you cool, calm and collected when you find yourself about to lose control.
Most people who have never worked in customer service won’t understand how stressful it is when a customer is in ‘attack mode.’ Trying to rationalize with this customer may seem impossible because he or she is upset and too close to the situation. The first thing to remember is that this is not a personal attack. So don’t take it personally and work on keeping your cool. Keep in mind that there is a nice person inside this very angry customer, and that sometimes her frustration at a recurring issue can send her over the edge. Just stay calm, reassure her that you will try to resolve the issue, and she’ll most likely show you a softer side.
Stay focused on what you can do to resolve the issue. When you remain professional, the customer will be open to listening to you. After all, you know your company’s services, products, policies and procedures better than the customer does, so try to regain control of the situation. This article suggests that you make an agreement with yourself before work that you’ll stay in control of your customers and your mood.
The author also offers some great ideas to keep a healthy work/life balance because stress does affect us physically. That’s why it’s very important to keep away from sugary snacks, turn to high protein snacks and drink plenty of water to keep from getting dehydrated.
So if you’re having one of those days, this article’s useful tips will help you stay calm under the most stressful conditions, on and off the job.