What Were Reading – Patients describe what they consider good customer service

Have you ever wanted to get into a patient’s head to know what she considers great customer service?  This article summarizes a survey of over 2300 adults and their answers to that very question.  Even though customer service is a tad different in healthcare than a retail setting, the same principles still apply: patients need to feel special and well taken care, especially since they generally don’t feel well.  For the most part, patients equate customer service with the doctor’s overall knowledge, training & expertise.  Ninety-five percent report that spending time with their doctor is what they look for in service.  Check out the entire article to find out what other items topped the patient wish-list.

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