What We’re Reading – How Does Technology Improve Customer Service?

There is nothing more frustrating than an automated operator system directing you to the wrong department after your umpteenth attempt to get a live operator on the phone. However, when technology is operating properly it can empower employees, educate customers and save your business time and money. For example, self-checkout lines are now becoming very popular. Customers using a self checkout line are able to get what they want and can quickly check out without the interaction of a cashier. This article explains various other ways technology can cut costs, save time and improve customer service.

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