Category Archives: Practice Management

What We’re Reading – How to get your behavioral health codes right

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, (DSM-5, in medical parlance) is a handbook, if you will, to assist in making diagnostic judgments in cases of mental disorders.  The manual classifies conditions and provides diagnostic criteria in … Read Full Post

Tagged , , , , , , , |

How is the ICD-10-CM Code Set Different from ICD-9-CM?

ICD-9 codes have between three and five characters, and with the exception of “V” and “E” codes, are exclusively numeric.  The fourth or fifth character is utilized for greater specificity and combinations of diagnoses are coded separately.  One example is … Read Full Post

Tagged , , , , , , , , , , , , |

What We’re Reading – OSHA Proposes Publishing Worker Injury Data

In 2012, nearly three million people were injured at work, according to The Bureau of Labor Statistics.  A proposed law, announced on November 7th , would require businesses with more than 20 employees to annually file their OSHA 300 form … Read Full Post

Tagged , , , , , , , |

Outsourcing: The Key to Mission Control

During a recent dinner presentation, a hospital CEO from another state commented about her NFP’s strong profit orientation and how its sustainment necessitated a critical review of all processes.  The leadership team’s decision was to outsource several functions that are … Read Full Post

Tagged , , , , , , |

What We’re Reading – How to Manage an OSHA Inspection

Does your company have a process for if and when any government agency shows up for an inspection?  If you don’t, we suggest you add this to your priority list for the end of this year because many regulatory agencies … Read Full Post

Tagged , , , , , |

What We’re Reading – Medicare E/M claims for new patients

Beginning on October 1, 2013, CMS will use a new claim edit to determine if more than one initial visit code was billed for a Medicare beneficiary within a three year period.   This edit will also identify claims where established … Read Full Post

Tagged , , , , , , |

What We’re Reading – Improve Medical Practice Staff Communication Skills: 5 Best Practices

A patient’s first contact with your office is by phone, whether scheduling an appointment and/or requesting information.  If your staff doesn’t have the proper communication skills to create rapport with that patient, established or new, you could be in jeopardy … Read Full Post

Tagged , , , , , |

The Importance of Customer Service in the Healthcare Industry

The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post

Tagged , , , , , , , , , |

What We’re Reading – The Power of Outsourcing in Your Medical Practice

Do you ever feel that there aren’t enough hours in the day to get everything done?  Join the club!  These days, more and more office managers and/or administrators express that despite supposed electronic efficiencies, they are drowning in all the … Read Full Post

Tagged , , , , |

2014 Holds Big Changes for the CMS-HCC Model

The purpose of the CMS-HCC model is to improve the accuracy in predicting the costliness of Medicare Advantage (MA) enrollees’ healthcare costs and to properly fund MA plans for those expenses. It isn’t a perfect model but it surpasses the … Read Full Post

Tagged , , , , , , , , , , , , , , , , , |