Tag Archives: technology

What We’re Reading – Top 10 Changes in Patient Expectations (Part II)

Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author.  To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post

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What We’re Reading – Top 10 Changes in Patient Expectations (Part I)

Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them.  This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post

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What We’re Reading – How Does Technology Improve Customer Service?

There is nothing more frustrating than an automated operator system directing you to the wrong department after your umpteenth attempt to get a live operator on the phone. However, when technology is operating properly it can empower employees, educate customers … Read Full Post

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