Tag Archives: patient expectations

What We’re Reading – Top 10 Changes in Patient Expectations (Part II)

Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author.  To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post

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What We’re Reading – Top 10 Changes in Patient Expectations (Part I)

Undoubtedly, the first rule of customer service is to find out what your customers want and then to give it to them.  This article’s author states that, “Understanding how patient expectations and behaviors have changed is the first step toward … Read Full Post

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