Tag Archives: medical practices

The Importance of Customer Service in the Healthcare Industry

The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post

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What We’re Reading – Effective Cost Management for Your Medical Practice

Given our country’s limping economy, having an effective cost management plan for your medical practice is crucial to keeping your doors open.  This article offers guidance on how to accomplish this without sacrificing quality of care to your patients.  A … Read Full Post

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Hospital-Acquired Medical Practices: Buyer Beware?

An article in Futurescan 2012: Healthcare Trends and Implications 2012-2017 outlines the huge shift in favor of hospital-owned medical practices.  Those of us who’ve been around the block a time or two   can’t shake the déjà vu of the 1990s … Read Full Post

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7 Ways to Maintain Patient Interaction in the Age of the EHR

A common criticism of EMR (electronic medical records) use in medical practices is that it causes doctors to become less engaged and impersonal.  This causes frustration for all parties – patients and physicians – because doctors didn’t sign up for … Read Full Post

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Do EHRs Contribute to Coding and Payment Inaccuracies?

Many providers have touted the electronic health record (EHR) as the magic bullet to improve billing accuracy.  However, according to the Center for Public Integrity, “Medicare regulators also acknowledge they are struggling to rein in a surge of aggressive — … Read Full Post

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What Were Reading – Patients describe what they consider good customer service

Have you ever wanted to get into a patient’s head to know what she considers great customer service?  This article summarizes a survey of over 2300 adults and their answers to that very question.  Even though customer service is a … Read Full Post

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Dealing with Problem Employees – A Two Part Series – Part 2

Part 2 – The Essentials of Good Documentation In this two-part series, so far, we have discussed the essentials of executing fair and consistent corrective action on employees with performance issues. Today we will explore the elements of good documentation … Read Full Post

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Dealing with Problem Employees – A Two Part Series

As managers and supervisors, one of the most disagreeable and difficult tasks we face is that of disciplining employees for performance issues.  In today’s work environment, we are bound by rules and regulations which demand that disciplinary actions be carried … Read Full Post

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What We’re Reading – 6 Ways to Get Your Medical Practice Organized

You know you saw a certain piece of paper on your desk, but can’t find it when you need it.  You waste countless hours looking for this and other crucial documents amid piles of papers and ‘stuff.’  Does this sound … Read Full Post

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Employee Orientations = Company/Employee Success

Employee turnover is very costly.  Aside from the tangible costs of recruitment, the revolving employment door takes its toll on your customers and other employees.  A solid orientation process creates a win-win for all parties, as well as a roadmap … Read Full Post

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