Tag Archives: customer service

The Importance of Customer Service in the Healthcare Industry

The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to stay competitive and to innovate in cutting operational costs. Where … Read Full Post

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What We’re Reading: Five Key Benchmarks That Could Make or Break Your Practice – Part 2

In this last section of this article, the author asks: Is Your Practice Clinically Healthy? She urges practitioners to go beyond tracking solely financial metrics; the first benchmark of this section is tracking avoidable emergency room visits and hospital admissions.  … Read Full Post

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What We’re Reading – Stress Management Tips for Customer Service Professionals

Customer service can be a rewarding part of your job, but it can also be very frustrating. Sometimes it’s difficult to conduct yourself in a professional manner while experiencing stress from your customer. This article discusses stress relieving ideas to … Read Full Post

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What We’re Reading – 5 Ways to Build Customer Loyalty

For almost all businesses, customer service is crucial in solidifying customer loyalty is one key to a successful business. Loyal customers will do anything they can to help your business grow and become successful by turning first to your company … Read Full Post

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What We’re Reading – How to Turn Customer Complaints into Profits

For obvious reasons, it’s safe to say that companies never want to receive customer complaints. Businesses risk losing existing clients and potential new ones as well as ruining the image of the company. According to this article by Robert Moment, … Read Full Post

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What We’re Reading – How to make a Personal Connection with Customers

It’s no secret that people buy from those to whom they can relate.  Rapport solidifies the connection with your clients; one idea is to keep a mental note of one or two details about your customer and then bring them … Read Full Post

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What We’re Reading – 10 Ways to Get Valuable Feedback from Your Customers

Have you been thinking of creative ways to improve your business?? Well… STOP!!! Just ask your customers what they think. You can learn more about your business by getting valuable feedback from your customers. Knowing what your clients are saying … Read Full Post

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What We’re Reading – Top 10 Changes in Patient Expectations (Part II)

Here is a continuation of a good article on patient expectations; below are the top five changes, according to the author.  To view the first half of the article with the bottom five changes, click here. Expectation #5 — Better … Read Full Post

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What We’re Reading – 30 Ways to Show Your Customers They’re Always Right

This article offers creative ways to give better customer service which can impact business growth as well.  In addition, the author discusses points to add to your customer service policy and the need to revisit your policies to make sure … Read Full Post

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What We’re Reading – Sharing Patient Feedback with Your Staff

In this article, Shelly K. Schwartz suggests sharing patient feedback with your staff.  There is nothing like receiving positive feedback to boost in office morale.  On the other hand, negative feedback can be a great motivation to make some changes … Read Full Post

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